Explanation of Return and Exchange Rules
Exchange RulesThe shipping cost to JOMA will be paid by the buyer. After JOMA changes the correct size, it will be sent back to the buyer. This shipping cost will be paid by JOMA. If the product is defective, JOMA will pay the shipping costs for shipping and returning. Provide unconditional exchange within 7 days of appreciation period. If there are other products in a single order, only one return and exchange service is provided.
Return Rules1. The goods you ordered on this website can be returned to our company unconditionally within 7 days from the day after receipt.
Defective Returns1. If you find a defect in the product after receiving the goods, please report it to our customer service. After the company confirms that the product is defective, we will handle the return for you as soon as possible.
Returns are Not AcceptedProducts not purchased on this website are the same regardless of whether they are ordinary products or defective products.
Return Process1. Please call the official website or leave a message on the official Line, and customer service will assist in returning the product.
1. The return shipping fee is paid by the buyer.
2. Within 3-5 working days after receiving the returned goods, the company will return the refund amount to the buyer's designated account in the original payment amount (goods plus shipping costs). The company will handle the return voucher and other related matters on its behalf.
3. The refund amount may be affected by full discounts or other preferential activities. The actual refund amount shall be subject to the company's settlement amount. Discounts, coupons and shipping charges (except those returned within the 7-day appreciation period) will not be refunded.
4. If the goods cannot be delivered due to reasons that are attributable to you, or if you do not receive the goods, the company will process the return and deduct the shipping fee incurred for the return from the refund amount when refunding.
1. The products you purchase on this website can only be returned on this website. The products you purchase in our physical stores cannot be returned or exchanged on this website.
2. When you return the product, you must also send back the original product packaging, invoice, gifts, accessories, etc.
3. The determination of product defects shall be subject to the final judgment of our company.
4. According to the provisions of the Consumer Protection Law, the 7- day appreciation period refers to the 7 days starting from the day after the consumer receives the goods (based on the receipt date on the logistics document, including holidays), and includes holidays. If the 7th day is a holiday, the last day will be postponed to the next day.